No Returns or Exchanges:
- At SantaExpress.online, all sales are final. We do not offer returns or exchanges on any of our products.
Refund Eligibility:
- Refunds are only processed in the case of defective or incorrect items received.
- To be eligible for a refund, you must report the issue within 5 days of receiving the product.
Refund Process for Defective/Incorrect Items:
- If you receive a defective or incorrect item, please contact our customer service team immediately at info@santaexpress.online with your order number, a description of the issue, and photographic evidence.
- After reviewing your claim, if it is determined that your case is eligible for a refund, we will process the refund to the original method of payment.
- Refunds for defective or incorrect items will be processed within 5 business days.
Customer Support:
- For any questions or assistance, please contact our customer support team at info@santaexpress.online
Note: This policy is subject to change without notice. Please check our website for the most current policy.