No Returns or Exchanges:

  • At SantaExpress.online, all sales are final. We do not offer returns or exchanges on any of our products.

Refund Eligibility:

  • Refunds are only processed in the case of defective or incorrect items received.
  • To be eligible for a refund, you must report the issue within 5 days of receiving the product.

Refund Process for Defective/Incorrect Items:

  1. If you receive a defective or incorrect item, please contact our customer service team immediately at info@santaexpress.online with your order number, a description of the issue, and photographic evidence.
  2. After reviewing your claim, if it is determined that your case is eligible for a refund, we will process the refund to the original method of payment.
  3. Refunds for defective or incorrect items will be processed within 5 business days.

Customer Support:

Note: This policy is subject to change without notice. Please check our website for the most current policy.